Refund Policy

Last updated: February 27, 2026

This Refund Policy establishes the legal framework between Tair Swisa Art and our customers regarding refunds, returns, and cancellations. By purchasing from our shop, you agree to the terms outlined below.

1. Custom and Original Artwork

• All sales of original artwork and custom commissions are final.

• We do not offer refunds or exchanges for custom or original pieces, as each item is created specifically for the buyer.

2. Non-Custom Items

• For non-custom items (such as postcards, prints, or ready-made merchandise), customers may request a refund or exchange within 14 days of delivery.

• Items must be returned in unused, undamaged condition and in their original packaging.

• The buyer is responsible for return shipping costs, unless the item was damaged or defective upon arrival.

3. Damaged or Defective Items

• If an item arrives damaged or defective, please contact us at tairswisaart@gmail.com within 7 days of delivery.

• Include your order number and photos of the damage.

• We will offer a replacement, repair, or refund, depending on the situation.

4. Refunds

• Approved refunds will be processed using the original payment method.

• Refunds may take up to 7–14 business days to appear in your account, depending on your bank or payment provider.

• Partial refunds may be offered if items are returned damaged or missing parts.

5. Exceptions

• Custom or personalized orders, digital downloads, or items sold as “final sale” cannot be refunded.

• We reserve the right to refuse a refund if the returned item does not meet the conditions outlined above.

6. Contact

For any questions regarding refunds or returns, please contact us at:
Email: tairswisaart@gmail.com