Refund Policy

Last updated: February 27, 2026

All sales of original artwork and custom commissions are final and non-refundable.

For non-custom items such as prints or postcards, refunds or exchanges may be requested within 14 days of delivery. Items must be unused and returned in their original condition. Return shipping costs are the buyer’s responsibility unless the item arrived damaged or defective.

If your order arrives damaged or defective, please contact us within 7 days at tairswisaart@gmail.com with your order number and photos of the issue. Depending on the situation, we may offer a replacement, repair, or refund.

Approved refunds are sent through the original payment method and may take 7–14 business days to appear.

Custom orders, digital downloads, and final sale items cannot be refunded. We reserve the right to refuse returns that do not meet these conditions.